Refund policy

Pure Living – Return & Refund Policy

At Pure Living, we're committed to delivering high-quality home accessories, décor, and lifestyle essentials designed to bring comfort, style, and functionality to your everyday living spaces. If something isn't right with your order, we'll make it right—simply, fairly, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe

  • The item is unused and in its original packaging

  • The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We do not accept returns for:

  • Items that have been used, washed, assembled, or altered after delivery

  • Items returned without original packaging

  • Custom-made or personalized products

  • Final sale or discounted items

  • Products marked as non-returnable at checkout

  • Items damaged due to misuse, improper handling, neglect, or excessive force

📝 How to Request a Return

To initiate a return, please contact our support team and provide:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the product and packaging, where applicable

Providing photos helps us review and process your request more efficiently.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may request additional information if needed.

2. Return Instructions

If your request is approved, we will provide:

  • Return address details

  • Return shipping instructions

📦 Return shipping costs are the customer's responsibility unless:

  • The item is defective

  • The item arrived damaged

  • The wrong item was delivered

3. Refund Issuance

Once your return has been received and approved:

  • Your refund will be issued to the original payment method

  • Processing typically takes 5–7 business days, depending on your payment provider

📌 Important Notes

  • All returns must be approved before being shipped back

  • Items must be returned in original condition and packaging

  • Original shipping charges are non-refundable unless the item is faulty or incorrect

  • Returns showing signs of use, damage, missing parts, or missing packaging may be rejected

  • Excessive, abusive, or suspicious return requests may be declined

📸 Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photographs of the item, packaging, and shipping label

Our team will assess the issue promptly and arrange a replacement or refund where appropriate.

💬 Need Help?

We're here to support you every step of the way.

If you have any questions regarding returns, refunds, or damaged shipments, please visit our Contact Us page and our team will be happy to assist you.